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Terms & Conditions - H-Can - Producteur de cannabis légal (CBD Suisse)

Terms & Conditions

Guarantee

Service
h-can.ch guarantees the delivery of quality products. Your satisfaction is our first priority and we aim at providing you with an irreproachable service.
If one is not satisfied with the delivered products, one can contact our Customer Service by e-mail at info@h-can.ch in order to benefit from our "satisfied or refunded" 
guarantee, any complaint must reach us upon receipt of the goods, that is to say on the day of delivery. Hidden defects must be reported to Customer Service as soon as they are 
detected. The amount corresponding to the defective merchandise will be credited to the customer account. This credit is valid for one year. h-can.ch reserves the right to require 
proof of default from the customer before crediting his account.
The "money back" guarantee covers defects related to the following aspects: quality, manufacturing or packaging defects.
Products whose intrinsic qualities do not match customer expectations (eg taste properties), as well as products ordered in error are not refundable.

Products
h-can.ch ensures that the information given on the products (eg dimensions, weight) is correct.
As with any food product, the consumer is nevertheless asked to check for possible contraindications before absorption.

Orders 

Price 
All prices include VAT according to prevailing rates.  
Delivery charges vary depending on  total weight and dimensions of products ordered and delivery address. 

Goods 
www.h-can.ch reserves the right to limit the purchase quantities of certain products. If a product is not available at the time of shipment, it will be sent later. 
In Switzerland, the purchase of tobacco and substitutes for tobacco is prohibited by law to persons under 18 years of age. 
By purchasing such items, the customer certifies that they are 18 years of age or older.

Order confirmation
The original order forms the basis of calculation for any special benefits or reductions, even if it is subsequently supplemented.
All orders are confirmed by h-can.ch. 
The contract comes into effect when the customer has placed his order and when this order has been accepted electronically by h-can.ch. 
The customer can not complete or cancel an order once confirmed.

Payment Refunds, credits, vouchers, gifts 
If the customer is entitled to a refund or a credit, the amount due will be credited to his account, usable for the next purchase from H-CAN within a year. 
After this period, the credit will be due. H-CAN coupons are in no way resalable. Only one coupon can be used per order.

Delivery and deposit

Place of delivery
The delivery service is available all EU countries and in Switzerland. However, due to high a instability of laws regarding cannabis in European countries www.h-can.ch cannot
guarantee that ordered goods wont be seized at the customs.
The customer takes full responsibility to check if goods ordered are legal in his country. 
After confirmation of the order by h-can.ch, the ordered items are shipped to the delivery address indicated by the customer. www.h-can.ch is not responsible for unsuccessful 
shippings. 

Delivery
The delivery is made at the earliest the working day following the order, provided that this one was carried out before 16h. Orders placed on Fridays before 16:00 are delivered 
at the earliest on Monday morning.
Some delivery dates may be blocked, especially during peak days with exceptional delivery volume. In these cases, any claim for compensation is excluded.
No deliveries on Sundays, national and cantonal holidays.

Absence of the customer during the delivery

If the customer is not present at the time of the delivery and without indication of contrary of his part, the products are deposited in the milk box or if request of the customer, 
in front of the door of his residence or the reception or in front of the door of the company.

The races can also be delivered to a neighbor living in the same building, if the customer indicates the address and the phone of the neighbor under the section "optional information" 
of his account before confirming his order.

If the client lives in an isolated area and his mailbox is part of a "mailbox battery" away from his home, the driver will file a notice of passage and the order may be withdrawn later.

The customer assumes responsibility for the products once delivered, even if they are deposited at the door of his home or business or at a neighbor's place in his absence.
 
Data protection

By registering on the h-can.ch website, the customer chooses whether he wishes to receive information of an advertising or other nature from h-can.ch, via different communication 
channels (e-mail, mail, SMS, phone). 
If you have subscribed to newsletters, the customer can unsubscribe at any time, easily and for free, by following the instructions in the respective message or by contacting our 
customer service.
H-CAN SWITZERLAND SA transmits the personal data to third parties only insofar as they are indispensable for the proper execution of the order or payment (eg transmission of 
data to La Poste, to a collection company in case of no -payment, etc.), 
for customer information. Our partners erase the personal data of our customers as soon as they have lost their usefulness and, in any case, at the end of the retention period set by 
law. The information is treated with the utmost confidentiality.

General conditions of the website

The following terms and conditions apply to all products, offers, services and agreements made with, or on behalf of, H-CAN SWITZERLAND SA, unless explicitly agreed in writing.
All content on www.h-can.ch and all subdomains is the property of H-CAN SWITZERLAND SA and may not be re-published, modified, redistributed or used without our explicit 
written consent.
We reserve the right to refuse to serve anyone at any time.

By using our website and accepting our Terms and Conditions, you declare that you are 18 years of age or older.
H-CAN SWITZERLAND SA CH. Ch. de l'islettaz BAT C4, 1305 Penthalaz, Switzerland T: +41 79 108 43 44, info@h-can.ch